At Official Helstar, we are committed to delivering your streetwear essentials as efficiently and securely as possible. We ship worldwide to ensure our community can access our collections no matter where they are.

1. Order Processing Time

  • Handling Time: All orders are processed within 1-2 business days (Monday – Friday) after payment confirmation.
  • Peak Seasons: During high-demand periods, holidays, or limited edition launches, processing may take up to 7 business days.
  • Cut-off Time: Orders placed before 2:00 PM (PST) are typically prepared for shipping the same day. Orders placed on weekends or public holidays will be processed the following business day.

2. Delivery Timeframes & Rates

We are proud to offer Free Standard Shipping on all worldwide orders.

  • Estimated Delivery Time: 12–16 business days.
  • Please Note: Delivery time begins once the order has been dispatched from our facility, not from the moment the order is placed. Total time (Processing + Shipping) usually ranges between 15-22 days.

3. Order Tracking

Once your order is handed over to our courier partners (DHL, USPS, or UPS), you will receive a Shipping Confirmation Email.

  • This email will contain your Tracking Number.
  • Please allow 2–3 business days for the tracking information to update on the carrier’s website.

4. Shipping Destinations

We ship globally. If you do not see your country at checkout, please contact our support team at [email protected], and we will do our best to assist you.

5. Delivery & Signature Policy

  • Standard Orders: Delivered to your provided address without a signature.
  • High-Value Orders ($1,000+): For security and fraud prevention, a signature is required upon delivery.
  • Liability: Once the tracking status is marked as “Delivered,” Official Helstar is no longer liable for lost, stolen, or misplaced packages. We recommend monitoring your tracking closely.

6. Customs, Duties & Taxes

Official Helstar is not responsible for any customs delays, duties, or taxes applied by your country. These charges are the responsibility of the customer.

7. Incorrect Address & Delivery Failure

Please double-check your shipping details at checkout.

  • We are not responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer.
  • If a package is returned to us, a reshipping fee may apply to send it back to the corrected address.

8. Contact Information

If your order is delayed beyond the estimated timeframe or if you have any questions, please reach out: