ALL SALES ARE FINAL. ONLY DEFECTIVE OR DAMAGED ITEMS ARE ELIGIBLE FOR RETURN OR REPLACEMENT.

At Hellstar, we aim to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help.

Return Window
We accept returns within 14 days from the date you receive your item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Return Method & Process

  • Method: All returns must be sent by mail.
  • Initiating a Return: Please contact our customer support team at [email protected] with your order number and reason for return before shipping any item back.
  • Return Label: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

Acceptable Return Reasons
We accept returns for both defective/damaged items upon arrival and non-defective items (e.g., change of mind, incorrect size), provided the product is unused and in original packaging.

Restocking Fees & Extra Charges

  • Restocking Fee: No restocking fees are charged.
  • Refund Processing: Once we receive and inspect your returned item, we will process your refund. Refunds will be applied to your original method of payment within 7 business days.

Exchanges
If you received a defective or damaged item and need to exchange it for the exact same product, please send an email to [email protected].

Contact Us
If you have any questions about our Return and Refund Policy, please contact us: